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Terms & Conditions

www.holloways.co.uk

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you will not be able to place an order.

If you have any questions relating to these terms and conditions please contact our Customer Service Department between 9am-5pm, Monday to Friday, on 01886 884665 or by using our contact us form.

Delivery charges

Click here to see our current delivery charges >>

For delivery charges to Scotland, Northern Ireland, Eire, The Channel Islands, Isle of Wight and other offshore islands please telephone our staff for an exact quotation. If you live overseas we can arrange shipping to anywhere in the world.

Returns

In the unlikely event of any of our products being found faulty a full refund will be given. Returns, cancellations or exchanges of non-faulty items may be given at Holloways' discretion. In such circumstances reasonable charges may be made to cover transport and any unrecoverable costs. Returns should be made within 7 days.

Prices

We reserve the right to amend prices at any time. All prices include VAT at the current rate. 

Dimensions

Dimensions in all cases are approximate. There are likely to be slight variations from the sizes indicated as most furniture is hand made.

Colour reproduction

Please note that colours are as accurate as printing and photography allow. We endeavour to display the colours of our products that appear on the website as accurately as possible. However we cannot guarantee that your computer's display will accurately reflect the colour of the product. We will match the colour of fabrics to the samples chosen as accurately as possible, but variations may occur. Please do not assume that goods ordered at different times will match exactly as most items will have batch colour variations.

Online orders

Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that an error may occur. We will correct any errors as swiftly as possible but we cannot be responsible for any losses incurred. We reserve the right to refuse any order placed by using our website.

We will send an order acknowledgement email to you detailing the products you have ordered. This is not an order confirmation or order acceptance. Non-acceptance of an order may be a result of one of the following:

  1. The product you ordered being unavailable from stock.
  2. Our inability to obtain authorisation for your payment.
  3. The identification of a pricing or product description error.
  4. You providing incorrect Personal Information.
  5. Delivery costs not being agreed.

When your order has been accepted an order confirmation will be sent to you by post or by email.

Use of our website

We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket during the duration of the session - if you do not accept cookies you will be unable to use this Website.

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.

Holloways is not responsible for the content or accuracy of any external websites that can be linked to from holloways.co.uk

Personal Information and Security

You agree that the Personal Information you are required to provide when you place an order as a customer is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to the Personal Information by contacting our Customer Service Department, calling us on 01886 884665 between 9am-5pm, Monday to Friday, or by email using the contact us form on our website. You agree to your information being kept on Holloways systems for their sole use, and in accordance with data protection law. We do not pass your personal information to third parties unless you have ticked the box on the order or contact form requesting information about blinds. If you do not wish to receive further marketing information from Holloways please contact our Customer Service Department between 9am-5pm, Monday to Friday, on 01886 884665 or by using our contact us form.

The payment of your online order is handled by a Payment Services Provider, Sagepay. This is a secure service using encryption and your credit/debit card details will not be seen or held by Holloways.

Copyright

This website, including all content, is copyright protected, all rights reserved. Material maybe copied for private and domestic use. For other uses, please contact Holloways for permission.

Care of your furniture

Our advice on the care of your furniture can be found in the help and advice section of our website can be found in the help and advice section of our website. Holloways cannot be held responsible for damage caused by cleaning or maintenance that did not follow these guidelines. 

Do not assume that if a dry clean only label is not present that cushions covers can be washed at home. Contact our staff for advice on cleaning fabrics.

The above does not affect your statutory rights. These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of England and Wales.

About Holloways

Holloways is a unique furniture store. We offer comfortable British-made sofas and armchairs for your living room, large dining tables for families to eat, work and play around, and garden room, conservatory and luxury garden furniture with individual style.

Not only furniture, we have lamps and lighting, curtains and blinds, rugs and carpets, cushions and throws, and all the delightful details that turn a house into your family home. 

I am delighted with my conservatory furniture... and may I say your service was A+. Friendly sales staff, efficient administration and on-time delivery. It is a real treat to come across such a professional company!
  • Our Style

    Contemporary country living.

  • Our Expertise

    Sofas and dining tables, conservatory and garden room furniture, and outdoor furniture.

  • Our Collection

    Emphasis on contemporary design, craftsmanship and quality materials.

  • Our Service

    Traditional, personal service - our team is second-to-none.

  • Our Standards

    Furniture that both we, and you, can be proud of.

  • Our Mission

    To help our customers live a more comfortable, functional and beautiful life in their home.

Create your individual, stylish home with Holloways - one room at a time.

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